Technical Account Manager

Last application date

2024-06-04

Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.

With more than 75 years of experience combined with competence and presence in more than 38 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Healthcare equipment, Mining & Construction, and LiB & E-mobility. Nefab Group has over 4700 employees spread across 38 countries, with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.

Technical Account Manager - Austin, TX 

As a Technical Account Manager at Nefab, you will be the key liaison between our clients and our technical teams. Your primary responsibility is to understand the technical requirements of our customers and propose tailored packaging solutions that meet and exceed their expectations. This role requires a unique blend of technical expertise, customer service skills, and a proactive sales approach. If you thrive in a collaborative environment and enjoy being the first point of contact for clients, we want to hear from you.

KEY RESPONSIBILITIES

  • First point of contact towards packaging engineers of a Key Account
  • Global technical project coordination and management including, design assignment, design optimization, continuous technical improvement, pre-dev studies, sustainability/environmental studies, maintenance, etc.
  • Conduct workshops at customer´s site and on-site consultation if opportunity emerge
  • Developing an organized way of working within the customer’s supply chain and towards major internal support departments such as Engineering Centers, Sourcing, Manufacturing
  • Ensure that NEFAB complies with customer´s technical requirements
  • Present our technical value proposition for customers
  • Forecast of demanded design hours, indicating competence needs
  • Manage customer´s design portfolio
  • Work in line with Sales processes
  • Follow the Engineering Directive

YOUR PROFILE

  • Bachelor Degree in Engineering or equivalent documented work experience in the field of packaging design.
  • Demonstrated skill in designing for cost and manufacturability
  • Demonstrated ability to identify and solve complex calculations
  • Ability in integrating required standards into the designed solution to ensure compliance
  • Demonstrated ability to provide complete and accurate training and document knowledge transfer
  • Ability to read, analyze, and interpret complex technical or project-related documents
  • Ability to respond effectively to internal/external customer inquiries or complaints
  • Knowledge of and ability to analyze material properties and manufacturing methods and capabilities to maximize designed solutions
  • Ability to effectively research alternative solutions to meet customer needs
  • 5+ years of experience as Packaging Engineer or Technical Sales
  • Project management including problem solving skill
  • Computer skills: MS Office advanced user in ppt, advanced level in a CAD program, CAD experience (Ironcad, Solidworks, Solidedge or NX/Unigraphics), experienced PDM user
  • Ability to match customer demands with NEFAB offerings
  • Experience with sustainability for example: LCA (life cycle analysis), CO2 reporting, environmental materials
  • Demonstrated English verbal and written communication skills, Spanish a plus.
  • Manage the sales and engineering requirements to satisfy our customer

COMPANY VALUES AND WAYS OF WORKING

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify.

APPLICATION

Impress us with your CV/resume and motivational letter, written in English, latest March 31, 2024. For further information or questions, please contact hrusa@nefab.com

Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives, and skills. We believe everyone has talent, and therefore welcome all applications.

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